Product: Securus Technologies Account Clear all filters (0 of 54 reviews match)
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I wanted to add funding to my "Advance Connect" account which is a prepaid phone call account with Securus Technologies Inc. , which I have not used for the last few years, and I found out that it is blocked. So, I called customer service who told me that my account...
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Anonymous
Anonymous

Securus is the most abusive company that I have ever encountered. They do not abide by the law. They cut off service and say tat we have not paid, however they have not sent o...

Anonymous
Anonymous

I just found out the same thing! Fee is for "administration fees". How did you get it resolved...who did you contact? Can't pay it online to them, so who and how do you pay???

1.0
Product
Securus Technologies Account
#579717
Secures was VERY quick to open an account and take money and now no calls come through and their solution is to troubleshoot the problem and if it doesn't work in 3-4 days I have to call back and start all over. REALLY.?.? If I ran my business that way I would have...
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Product
Securus Technologies Account
#574037
This is the worst *** company ever. I deposited 25 on my phone acct after 1 15 min call I'm down to 13 and some change and the charges on my transaction history don't even add up to 25 bucks. Absolutely ridiculous do not use this company period!! And by the way I've...
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Product
Securus Technologies Account
#573969
I'm so over this company stealing my phone calls between my boyfriend and myself! With him being in jail I only have but so much money, the money I do get to put on his account goes for phone cards. Everynight he calls me and every week about 5 times the call gets...
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Anonymous
mlhayes

This has happened to me numerous times as well. The recording will very punitively tell you that no third party calls are allowed and then terminates your call. So you're ju...

3.7
Product
Securus Technologies Account
#555412
I am so upset,they took$50.00 off my visa card when I set up a account to receive calls from my family member at hunts correctional center ,we just recently had death in our family and we was trying inform our family members who is currently incarcerate,but got robbed...
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Port Sulphur, Louisiana
Product
Securus Technologies Account
#550554
My husband was arrested and put in count jail to do20 days for unpaid traffic tickets . He called me collect which charged $1 a minute and told me to create an account with securus so it would be cheaper. Bull ***. They charged me $10 every time I wanted to add...
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Prospect Park, New Jersey
Product
Securus Technologies Account
#514696
My husband was incarcerated and I REALLY needed to speak to him, so I called Securus and added money to a prepaid calling account. They charged me a $9.95 "transaction" fee. My husband called over the next few hours and it kept saying that I did not have money in my...
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Product
Securus Technologies Account
#472248
I was unable to add a phone number to my account using the web site. Also tried to add the number using the phone system. However, when I could not add the number successfully the system stated I appeared to be having difficulty told me it would disconnect the call and...
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moreno82
moreno82

http://www.change.org/petitions/governor-tdcj-incarcerated-provide-alternate-methods-to-receive-inmate-calls sign the petition so that we can have an alternate method to recei...

Anonymous
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

Product
Securus Technologies Account
#459188
I set up an account with Securus so that I could speak with my sister who is currently incarcerated. I made an initial payment in the amount of $100. They immediately charge you $6.95 to make a payment. They actually CHARGE YOU TO GIVE THEM MONEY!! So I had a $93...
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Anonymous
Anonymous

SECURUS I’ve never known anyone incarcerated until 2 months ago.Trying to navigate a simple phone call, or video has left me more devastated than words can express.The *** hol...

Anonymous
appauled

Securus is a total rip off! Youre charged 6.95 everytime you add $ to your account. They offer the lowest quality of service by far then other prison ph systems ive dealt with...

Product
Securus Technologies Account
#450313
Do they not realize that most of us are struggling financially since our husbands are in PRISON and cannot contribute to the family income at the moment? I think its MORALLY WRONG to charge someone $10 to put money on their account. The only way to avoid this is to...
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Anonymous
Broken Heart

Securus OWNS the phone lines. I'm sorry to tell you sweetie, but there is no other company to use. They are IT ! Good luck. I wish you we'll in your struggles. I am suffering...

mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

Product
Securus Technologies Account
#449509