Product: Securus Technologies Account Clear all filters (40 of 40 reviews match)
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After canceling their services, they stilk deducting their monthly payments without my consent, call customer service, and their explanation was they never received my 30 days notice, which i provide them with a copy of that letter, a month later, another charge again....
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1.0
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Securus Technologies Account
#999588
I have tried to update my card with new expiration date & security code.I keep getting a msg. saying it can't be processed. I called my bank and Securus is using the outdated info. I have called & gone on-line numerous times and I get the same run-around. Call your...
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Securus Technologies Account
I didn't like
  • Extremely bad customer service
#914568
This company is a *** rip off.There have been several discrepancies on my account due to securus which has led my account to be in a negative and blocked status. Although they admit it's their fault my account still has to go through the accounting department TK be...
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4.0
Product
Securus Technologies Account
#906346

Securus Technologies - Bull ***

#1081875
1.1
Details
Ive been trying to set one up says no good password so i try to reset it then it says my email is no goodthen i try to create one but it says that email is already in the sy s tem which is it no good email or what
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Securus Technologies Account Review

#1009335
I need to unblock my calls and on line account
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Securus Technologies Account Review

#912826
I believe I put money on and old acicin need sount not on my new phone . `how do I recover my money
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Securus Technologies Account Review

#735337
1.0
Details
I have not any satisfaction from the money stolen from me from Securus. Now Securus says I dont have an account when I call the 877 no. and it says I have 40.00 and I cant receive calls from my friend.
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Horrible, awful, user unfriendly, ridiculous "service" that takes advantage of family members/friends of those who are incarcerated. It takes 30 minutes of painstaking time to create an account to speak to a loved one who was just placed in jail and you have no clue...
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Anonymous
Anonymous

I've had an account w/Securus for over 5 years and monthly at least $5 in charges are from calls dropped 1-4 minutes. Thats over $300 in fee's they don't deserve; that are qu...

1.2
Product
Securus Technologies Account
#867094
Worst experience ever.Yesterday Friday 6/10 my husband attempt to make a call to my phone and was blocked. I logged in to my sucurus account and yes I had a negative amount of $32 when I was suppose to have a limit of $200. I called because I needed to know what was...
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1.0
Product
Securus Technologies Account
#864105
The Secures Sales Rep concealed important information regarding the contract that was signed. I was overcharged for the service for several months. I had a contract with Securus for several months and was charged every month while we tried to resolve an issue regarding...
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Anonymous
Anonymous

What is he number to actually speak to a LIVE person ?!

Product
Securus Technologies Account
I didn't like
  • Charged while not having service
  • Hidden fees
  • Unresponsive sales rep
#821350
So we decided that it would be cheaper to send my hubby the money to put on the phone so that we could talk. I had a credit of forty cents on my pre-paid account which we no longer use. Securest blocked my number so that we would not have any other choice but to add...
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Product
Securus Technologies Account
#779432
Whenever I make a payment from my phone to add funds I always get an email immediately after saying that there were changes made to my account. The website automatically enrolls you in auto pay without your permission which is a setting that will automatically add...
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1.0
Product
Securus Technologies Account
#774947
I closed my Securus account on November 10, 2015, I was in turn refunded from Securus an amount of $80 back to my credit card due to having a positive balance when closing account. I have not been in my account since Nov 10, 2015, since I had no reason to. Now I am...
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Product
Securus Technologies Account
I didn't like
  • On hold 40 min
#770834
My name is Dorothy, and l use securus for telephone calls I just put money on his account 40.00 dollars Patrick only calls me once a month because he in segregation I've only spoke with him only twice since I've put that money on his account now they are saying the...
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1.0
Product
Securus Technologies Account
#767828