Manufacturer: Securus Technologies Category: Customer Care Clear all filters (10 of 10 reviews match)
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I called to add more money to my account because their calls are absolutely expensive.The lady I talked to right off the bat has a nasty attitude then tells me my card didn't go through because she didn't enter the card name correctly. I told her to do it again and she...
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1.0
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Securus Technologies Customer Care
#1009771
Every time I call to address an issue with this company, I speak to a ghetto rat who can barely articulate above a third grade level.They don't care about resolving issues because this is the only way for someone to speak to their family or friends who are...
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Securus Technologies Customer Care
#978081
The reason why their service sucks is cause the training of their employees sucks they only get one and a half days to learn everything.For most people thats not enough training so when your calls arw not properly handled just know that the emplyees are not trained...
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Product
Securus Technologies Customer Care
#857969

Securus Technologies Customer Care Review

#984459
1.0
My husband was locked up last year for 2 months. I didn't cancel the tablet. He was bonded out. So now that he is serving his time they say he is ineligible to receive a tablet. I even offered to pay any incurred charges. Every one makes mistakes and forgets. People give the company a bad name because they wont even try to help.
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Securus Technologies Customer Care Review

#972684
1.0
I just talked with a woman at customer service who was very rude, over talked me, laughed and then didnt want to help at all. She actually told me that she doesnt usually answer calls. Needless to say i wasnt helped and didnt get credit for the visit i never got!! I am very upset and WILL NOT USE THIS *** AGAIN!!!
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Securus Technologies Customer Care Review

#963325
Terrible unprofessional rip off company I can't get to a live representative and they making excuses to keep my money scam
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Securus Technologies Customer Care Review

#848020
1.4
My calls kept being drop so I lost money off my account something needs to be done lost to much money 8435209074
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Calling them to actually get funds taken care of is a nightmare. Someone debited $1000 off my husbands account and trying to get them to look into it is impossible. Makes me feel like they are the thieves. They say that they cannot talk to me but he is told they have...
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Product
Securus Technologies Customer Care
#819167
I opeened an account with securustel.net not secuus.com and was not suppose to be charged anything. I have been dealing with this issue for over aweek. Finally after 4 hr last night for the .net site to ywll me it was not thwm it was the .com aite i had account with...
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Product
Securus Technologies Customer Care
#806020
You say they are a "leading" provider of prison communications. In Florida they are "THE ONLY" provider!!!!!!!! MOST prisons here use Securus and that is our only "choice"...so....no choice!! Their customer service is almost non-existent and the web site is very, very...
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Product
Securus Technologies Customer Care
#497120