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Problem answering calls | Securus Technologies

It’s not letting me take my Credit card number in when she calls me and I need to talk to somebody a real person so they can help me resolve my issues
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Review
#1762503 Review #1762503 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • no customer service

Trying to put money on inmates account | Securus Technologies in Atlanta, Georgia

2.0
Details
I'm using my friends card to put money on my inmate account
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Review
#1747866 Review #1747866 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Reason of review
Good customer service

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Verified Reviewer

Be careful which button you push | Securus Technologies

when my son called from Franklin, my grandson accidentally put in the wrong number to accept call. It stated that we would no longer get calls from him. Please let me get calls from my son, Brian F Colaneri again from Franklin Correctional facility. Thankyou
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Review
#1740824 Review #1740824 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Cons
  • Hard to get a hold of someone who can help

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Verified Reviewer

Customer service is very good | Securus Technologies

3.3
Details
They added the number I wanted to
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Review
#1718211 Review #1718211 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Reason of review
Can't login to my account for anything without calling customer care
Preferred solution
I can't do anything with my account without calling customer service

Account | Securus Technologies

My credit card was stolen and used for collect calls in texas. I live in arkansas. My bank denied all charges from texas. Your customer service accussed me of the wrong doing. I pay for my calls in advance. Your company was very rude to me. My son is in prison and he uses other means to call me because i refused to pay for calls that were paid fraudulently used my card not my phone or phone number. Very unprofessional
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Review
#1704004 Review #1704004 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Cons
  • Willingness to help
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service A Joke

Horrible customer service. | Securus Technologies in Boston, Massachusetts

1.0
Details
Needed to speak to a live operator but didn't comply. Charged me twice and disconnected call and never got to speak with my daughter.
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Review
#1690956 Review #1690956 is a subjective opinion of poster.
Service
Securus Technologies Customer Care

Poor communications | Securus Technologies

I want to speak to a person. All i get is your voice machine and hung up on. The person trying to reach you is a complete blind person who needs help changing her address and needs her bill sent to here new address so she cam pay it. She does not have a 4 digit passcode. Never has. Your system is faulty. Give us a call.
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Review
#1686786 Review #1686786 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Reason of review
Need a person to talk with

Really terrible | Securus Technologies

1.0
Details
Doesn’t give me an option to talk to customer service
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Review
#1681942 Review #1681942 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Cons
  • Not able to resolve issue
Reason of review
Access/ activation issues
Preferred solution
Speak to customer service
Tags
  • no customer service
1.2
Details
My wife can't get phone calls because of a Securus "routing problem". We submitted a trouble card 3 weeks ago, but they haven't fixed the problem, won't tell us what they are doing to fix the problem, and have no idea when it will be fixed. They won't talk to the...
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Review
#1650190 Review #1650190 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Reason of review
Poor customer service
Loss
$175
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service A Joke

Contact Securus Technologies Customer Service

Website:
www.securustech.net
Mailing Address:
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

Securus Technologies Reviews

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Securus Technologies reviews

I want to add a number to my account | Securus Technologies in San Antonio, Texas

Nothing happened, that's the problem. I wanted to talk to a live person but was unable to get anyone. I wanted to add 2 numbers to my account, as of now I have not had any response. So where do I go from here,I still want to add the numbers??
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Review
#1646937 Review #1646937 is a subjective opinion of poster.
Service
Securus Technologies Customer Care