Product: Securus Technologies Customer Care Clear all filters (0 of 52 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Securus Technologies - Money is not on my account

I need to talk to someone
Product
Securus Technologies Customer Care
#1430161
I’ve been charged 32.09 for like 6 months now for video visitation and don’t have Visio visitation and never asked for it! Finally they quit charging me for it but I’m blocked from using my debit or charge card! It says declined every time I try to accept a call! I was...
Read more
Anonymous
R. Sheldon

For every one ripped off by secures lets fight back Here is a phone number for the Federal trade commission in WASHINGTON nor some local in bead with the jails and courts. If ...

Anonymous
Dw

I was charged double for one month and when I told Securus that they did the same thing to my cards. They said well you can still pay Mail the payment or money gram. I ain’t g...

Product
Securus Technologies Customer Care
#1425396
Show

Securus Technologies - WHY HAVE I NOT GOTTEN ME REFUND AFTER 2 MONTHS

I WANT MY REFUND I WANT TO TALK TO A PERSON NOT A RECORDING
5.0
Details
Customer service
Product
Securus Technologies Customer Care
I didn't like
  • Extremely bad customer service
#1421864
Securus kept blocking my calls but I was being charged daily for calls, come to find out someone was claiming to be secures called me and said I owe $7000.00 due to canceling my account so I was not going to get any $ back 220.00 on the account I never got 1 penny...
Read more
AbashedCurlyCoatedRetriever
AbashedCurlyCoatedRetriever

They have no problem taking my money, but when it comes to service or refunds I NEVER CAN GET ANYONE or ANYTHING to get my money back.I have been trying to get almost 200.00 B...

Product
Securus Technologies Customer Care
#1420014
Once again, I have tried to schedule a legal visit, with no luck. I called customer service and was given new information as to why I am having problems. My problem was not taken care of and they would not even transfer me to tech support. I have had this same problem...
Read more
AbashedCurlyCoatedRetriever
AbashedCurlyCoatedRetriever

They are doing the same thing in Arkansas. So this company is making a lot of money in every state. And no tech.service help for any of us.

AbashedCurlyCoatedRetriever
AbashedCurlyCoatedRetriever

I had the same things happen to me. I sent in their form completed. This was in June of this year . For refund of money from May and June. Now when i call they tell me Tech. D...

Product
Securus Technologies Customer Care
#1416663
Show

Securus Technologies - Fraudulent company

I added money to an inmates phone. I never received a call from him but the money was gone. It is impossible to reach a human to receive my money. This company needs to be investigated for sure!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Securus Technologies Customer Care
#1413903
I have been trying to talk to a representative about inmate debate and all the phone numbers takes me to the same place.I just read your reviews and oh wow don't let me think there right PLEASE CALL ME or give me a correct phone number
Read more
AbashedCurlyCoatedRetriever
AbashedCurlyCoatedRetriever

I have called every telephone number i could find for them. And i got the run around everytime . Or am on hold for an hour or longer to get a person on the line. Still no luck...

Product
Securus Technologies Customer Care
#1408443
Show

Securus Technologies - Wanted verification ,couldn't talk to a real person. !

Never told me, or verified location of payment to who and were payment was sent, wanted verification went to rite place
1.0
Details
Advertised vs Delivered
Coverage Area
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Reliability
Warranty
Website
Product
Securus Technologies Customer Care
#1393420
Show

Securus Technologies - Run around

I have called and emailed Securus trying to get help with an inmate tablet. Each time they are unable to answer my question and give the number and email that I had previously used. The sad part is they are the only provider. It is so frustrating.
Product
Securus Technologies Customer Care
#1390997
I added a payment to my statement using a bank card. They charged a previous bank card, even though i deleted all of that information and retyped my current bank card in. I didn’t think anything of it, as I changed the information. I got charged a 35 dollar overdraft...
Read more
Anonymous
Wendy

Interesting, I had the exact same thing happen to me!! A payment went through on my stored debit card, which I did authorize. They told that I am responsible for the account. ...

Product
Securus Technologies Customer Care
#1390132