Product: Securus Technologies Customer Care Clear all filters (14 of 14 reviews match)
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I called about constant garbled phone calls and was told that only the facility could report a problem.I then explained that even the pre connect greeting from Securus is garbled. The no customer service rep was clueless or did not care. I also explained that this was...
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1.1
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Securus Technologies Customer Care
#1193517
This company charges a lot of money for video or phone calls.The moment you need to get a live rep on the phone they give you a 1877-578-3658 for you to call which never gets you a live representative anyways. I needed to get refunds as my calls never went through....
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Anonymous
Lexis

You can never get in contact with anyone to find out anything....I had money left over from.a previous time and It is not on my credit....Why dont they have live people?

Product
Securus Technologies Customer Care
I didn't like
  • Extremely bad customer service
#1161557
I tried to set up Securus over 25 Times in 24 hours and no matter what you put it keeps directing you through a never ending loop of typing your personal information in and never gives you a human on chat or by phone.Endless torment, and time consuming day. Finally I...
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1.0
Product
Securus Technologies Customer Care
#1118535
They need to train their agents a little bit better on speaking and knowing information as far as notating the account...I had agent named Tiffany whoever this girl is I hope they listen to her call to see how this call went she does not know how to handle...
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Anonymous
Yuniqui Jason

hiw do you get on thenphone with a real person

1.0
Product
Securus Technologies Customer Care
#1093970
I called to add more money to my account because their calls are absolutely expensive.The lady I talked to right off the bat has a nasty attitude then tells me my card didn't go through because she didn't enter the card name correctly. I told her to do it again and she...
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1.0
Product
Securus Technologies Customer Care
#1009771
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Securus Technologies Customer Care Review

My husband was locked up last year for 2 months. I didn't cancel the tablet. He was bonded out. So now that he is serving his time they say he is ineligible to receive a tablet. I even offered to pay any incurred charges. Every one makes mistakes and forgets. People give the company a bad name because they wont even try to help.
1.0
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Securus Technologies Customer Care
#984459
Every time I call to address an issue with this company, I speak to a ghetto rat who can barely articulate above a third grade level.They don't care about resolving issues because this is the only way for someone to speak to their family or friends who are...
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Securus Technologies Customer Care
#978081
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Securus Technologies Customer Care Review

I just talked with a woman at customer service who was very rude, over talked me, laughed and then didnt want to help at all. She actually told me that she doesnt usually answer calls. Needless to say i wasnt helped and didnt get credit for the visit i never got!! I am very upset and WILL NOT USE THIS *** AGAIN!!!
1.0
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Customer service
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Diversity of Products or Services
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Securus Technologies Customer Care
#972684
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Securus Technologies Customer Care Review

Terrible unprofessional rip off company I can't get to a live representative and they making excuses to keep my money scam
Product
Securus Technologies Customer Care
#963325
The reason why their service sucks is cause the training of their employees sucks they only get one and a half days to learn everything.For most people thats not enough training so when your calls arw not properly handled just know that the emplyees are not trained...
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Securus Technologies Customer Care
#857969