Securus Technologies - Won’t let me pay

1.0
Details
Will not accept ANY payment info from debit or credit cards

User's recommendation: Need a LIVE PERSON.

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ID
#2102640 Review #2102640 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Loss
$50
Preferred solution
Deliver product or service ordered

Securus Technologies - Inmate lost funds

1.0
Details
My inmate funds on his account was cleared off.
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ID
#2040100 Review #2040100 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Pros
  • Talking to my husband
Cons
  • Hard to get a hold of someone who can help
  • No representatives i can reach
  • Poor quality
Loss
$60
Preferred solution
Let the company propose a solution

Securus Technologies - Can't find inmate

I want to talk to a real person

User's recommendation: The automated System is terrible.

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ID
#1873236 Review #1873236 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Cons
  • Extremely bad customer service
  • Can not talk to a real person
Preferred solution
Talk to customer service

Securus Technologies - Billing question

5.0
Details
My direct billing account was closed out as asked. The agent was very helpful and professional.

User's recommendation: I would recommend these services.

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ID
#1842903 Review #1842903 is a subjective opinion of poster.
Location
Temple, Texas
Service
Securus Technologies Customer Care

Securus Technologies - Talk to a live person

I need a live person to help process a payment

User's recommendation: I have no response at this time.

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ID
#1835006 Review #1835006 is a subjective opinion of poster.
Location
Bellevue, Ohio
Service
Securus Technologies Customer Care
Preferred solution
Talk to live agent

Securus Technologies - Refund

1.0
Details
I need to get a refund on the $400 I spent on inmate debit that is not commissary. I called the customer care center and they were shut down due to Coronavirus.
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ID
#1827379 Review #1827379 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Cons
  • No refund or promotions like they advertise false advertisement
Loss
$400
Preferred solution
Full refund

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Verified Reviewer

Securus Technologies - Because you guys are blatant rip off artist

1.0
Details
Could you please get in contact with me you guys are the first people I have never been able to contact and speak with someone with a heartbeat I husband is incarcerated I paid money on the card it it's not working

User's recommendation: 12 zeros.

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ID
#1822584 Review #1822584 is a subjective opinion of poster.
Location
San Diego, California
Service
Securus Technologies Customer Care
Pros
  • Rip off
Loss
$20
Preferred solution
Price reduction

Securus Technologies - I need to talk to a customer service

Trying to talk to a real person on the represented team for inmate calls and why my money's been taking
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ID
#1799392 Review #1799392 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Loss
$10
Preferred solution
I put money on my card for him to call and there's only been certain amount of phone calls that he's called and the rest of where my money has went to for the rest of cuz I put more on there that he should be able to call

Securus Technologies - Dont use them

The customer service is HORRIBLE! They take your money and offer no respect to their customers. You can never speak to a human and to top it off when they make mistakes there is no attempt to make it right!
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1 comment
Anonymous
#1831607

This is the worst communication technology system, I put $50.00 on my account it continuously kept terminating ours calls over 20 times. I checked my account I had $13.00 that's not possible I'm a frustrated customer I want my money refunded to my account.

ID
#1797504 Review #1797504 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Securus Technologies Customer Care

Securus Technologies Reviews

  1. 329 reviews
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  5. 26 reviews
Securus Technologies reviews

Securus Technologies - I need to check if my phone is blocked

3.4
Details
Press the wrote button need help to check
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ID
#1795197 Review #1795197 is a subjective opinion of poster.
Location
Revere, Massachusetts
Service
Securus Technologies Customer Care
Pros
  • Getting some of the calls
Preferred solution
Check if my number is blocked to so i can be able get calls

Securus Technologies - Not getting msgs from inmate

I am unable to reach a person to talk to . I need help from a live customer service rep because none of the menus have anything to do with my problem !
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ID
#1792907 Review #1792907 is a subjective opinion of poster.
Location
Simpsonville, South Carolina
Service
Securus Technologies Customer Care
Pros
  • Being able to talk to inmates
Cons
  • No representatives i can reach
Loss
$10
Preferred solution
Yes why my gf is no longer able to send msgs !

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Securus Technologies - To see where my refund is at

To see where my refund is and wonder why I can not talk to a human.
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ID
#1788616 Review #1788616 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Pros
  • Theyll take your money quick
Cons
  • Extremely bad at doing refunds
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Securus Technologies - Satisfied it worked my number has been unblocked

5.0
Details
I accidentally blocked my number from my Sons Facitily! I have a problem with your Securtel though!
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ID
#1786975 Review #1786975 is a subjective opinion of poster.
Service
Securus Technologies Customer Care

Securus Technologies - Don't use securus just write

1.4
Details
Securus is extremely expensive even for local calls!! That's ridiculous!! Write a letter to your loved one instead it's much cheaper!! There is no information about how to send money to an inmate!! Angry
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ID
#1786173 Review #1786173 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Pros
  • Talking to your loved one
Cons
  • Extremely expensive and poor reception
Preferred solution
Price reduction

Securus Technologies - Being charged for services not received

I am being charged for calls Im not receiving
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ID
#1779893 Review #1779893 is a subjective opinion of poster.
Location
Flushing, New York
Service
Securus Technologies Customer Care