Not resolved

I called to add more money to my account because their calls are absolutely expensive.The lady I talked to right off the bat has a nasty attitude then tells me my card didn't go through because she didn't enter the card name correctly.

I told her to do it again and she still didn't do it right. I told her to spell it back to me, she spelled it wrong then told me my account is blocked. Then proceeded to try and argue with me.

Absolutely disgusting.I've never had this problem with GTL and I wasn't a big fan of them either but at least I didn't get attitudes from them.

Review #1009771 is a subjective opinion of a user.

Value for money
Product or Service Quality
Billing Practices
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Customer service
Coverage Area
Diversity of Products or Services
Discounts and Special Offers
Price Affordability
Style and Design
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Securus Technologies?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like