Product: Securus Technologies Inmate Phone Service Clear all filters (65 of 65 reviews match)
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They blocked my 81 year old mothers phone so she is unable to talk to her grandson.They sent her a bill she paid it . Month later phone still blocked . They sent her another bill she paid it , phone still blocked . She called to find out why and she could not remember...
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1.4
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Securus Technologies Inmate Phone Service
#1160842
I as I have to be kind of low-key and doing this review considering buddy work for the United States government.But considering that I spent about 2 to 3 hours on here doing little sting you would call it operation because I've been hearing of the scam, frauds, false...
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Anonymous
Anonymous

Stole my money and got no phone calls

1.0
Product
Securus Technologies Inmate Phone Service
#1130784
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Securus Technologies - RIP OFF

My son was released from jail which they knew because they had cancelled the visitations and 5 days after he was released they still took money out of my account. When I called them they would not refund my money back. The customer service this was horrible. The quality of the visits were horrible. They froze up often.
1.0
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Securus Technologies Inmate Phone Service
#1114301
I logged in at 9:30 am.The screen was black but i could see myself in a smaller screen in the right corner. The larger screen said "waiting for inmate to join" so the call was never connected. I emailed them requesting the funds be credit towards a future visit and was...
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1.4
Product
Securus Technologies Inmate Phone Service
#1098289
My name is Keith Wayne Thompson and I am extreamly upset with the way my account has been set up and I have not been able to talk to my son yet with this account and so far I have had to use my debit card to receive any calls costing me over $12.00 for 3 or 4...
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Securus Technologies Inmate Phone Service
#1096004
Havent been able to talk to my husband in 2 months.Nothing is wrong with my account, nothing is wrong with my service provider ive contacted them 4 times already and they think im crazy, but yet i keep getting the run around and several different excuses as to why my...
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Anonymous
Jen

Same issue. I once was able to get calls. Now I can't get any if his calls for two months and I.'ve called everyone and put money on all Acct associated but still no calls com...

Anonymous
Rebeccavela

I’m having the same issue were you ever able to resolve it? I haven’t been able to talk to my husband in over 4 months and they kee giving me the same answers they have given ...

2.1
Product
Securus Technologies Inmate Phone Service
#1093226
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Securus Technologies - Poor quality calls

I pay a lot of money only to hear half words or no sound at all garbled calls costing a lot of money!
Product
Securus Technologies Inmate Phone Service
#1090008
My very first securus app experience was terrible!!My visit was schedued at 9pm. I logged in at 8:58 pm. The screen was black but i could see myself in a smaller screen in the right corner. The larger screen said "waiting for inmate to join" then a pop up told me log...
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Anonymous
Nccronin333

Oh where do I begin? For over a year now I am being charged for an average of 10 calls per month that do not connect. The quality of the calls are so poor I am forced to hang ...

1.0
Product
Securus Technologies Inmate Phone Service
#1089586
I do not get billed, rather I pay about twice a week to talk to my loved one.Today I ran out of money what seemed like rather early, & I tediously did the math & noticed that about $6 had 'vanished'. Rechecking my math, I called to find out what was going on. This...
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1.7
Product
Securus Technologies Inmate Phone Service
#1085331
Received a call from an Inmate-the recording said if I wanted to accept I would have to pay by debit or credit card.The recording went on to say that I would have a 1 time service fee and the cost of the call would be .32 a minute. I entered my credit card and the call...
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Securus Technologies Inmate Phone Service
#1083642