Manufacturer: Securus Technologies Category: Inmate Phone Services Clear all filters (54 of 54 reviews match)
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I am realizing $2-$5 charges on my ACCOUNT FOR DIRECT BILL that are not from calls...I DO NOT HAVE A DIRECT BILL ACCOUNT!! What are THE HIDDEN CHARGES for?? I cannot afford $8.10 per phone call every DAY AS IT IS, but somehow I'm doing it. Then another relative calls...
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1.1
Product
Securus Technologies Inmate Phone Service
I liked
  • Adding funds worked
I didn't like
  • Wait time
  • Charged while not having service
  • Being charged for a direct billing account i do not even have
#1077046
With all the technology in the world for $6 a call you can't make it a clear quality call.I have tried different and new phones, ipads, internet servers,etc and your phone call NEVER work! Its fathers day my kids waited all day to see their Dad. I bought a new device...
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Anonymous
Anonymous

Inmates ?Those kids will be DOING time with their Dad if you don't change something .

1.4
Product
Securus Technologies Inmate Phone Service
I liked
  • Scheduling an onsite visit
I didn't like
  • Video visits
#1062967
I set up an account to have video visitation.Scheduled a 40 minute visit for 3pm and paid for it. When 3 pm came around I logged in and the screen said "visit has not been approved by detention facility." I logged in again from a different device and saw the same...
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1.4
Product
Securus Technologies Inmate Phone Service
#1042620

Securus Technologies - *** is what I call it

#1073993
How the *** do u lose money and get ur calls terminated early because u heard a car or somebody n the background or the tv...i work gard for my *** money 4 yall 2 be just taking it n the excuse is ur system ....WELL FIX UR *** QUALITY SYSTEM FOR US HARD WORKIN PPL TRYING TO TALK TO OUR LOVE ONES...***
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Securus Technologies - Change of rates and limited posting for familu members that reside in differant states and same towns with different account hav no knowdege when some one is sending money.Some are friends facility sa

#1057264
1.3
Numbers changed constantly and thats not the rate for local calls Facility states your company charges by location but lond as the family doesnt go over the protacale for inmate They can post theres no limite to applying funds not as long as it doesnt go over $2000 for commisary.
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Securus Technologies - I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION

#1042642
1.4
Securus Technologies - I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION
1 of 1
I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION
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Securus Technologies Inmate Phone Service Review

#1035384
3.4
I recieved a call from a incarcerates loved one on Easter. We talked about 5minutes and the phone call hung up.No error on either party.How can I be reimbursed?
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Securus is one of the worst companies I have ever had the displeasure of dealing with.Their customer service is horrible and their agents (Tangy, for one) are RUDE! And Tangy likes to argue with customers! Their hold times are long and they are NOT helpful at all, if...
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2.3
Product
Securus Technologies Inmate Phone Service
I liked
  • Idea of video visits
I didn't like
  • Poor quality
  • Inegrity
  • Rudeness
#1023311
This company uses predatory practices to prey on the family of people that are incarcerated.The family has not done anything wrong, they just want to speak with their loved one. It is not the families fault that the individual is in prison. But they are treated like...
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Anonymous
Anonymous 1

Yes Securus are thieves. They charged my debit card for many calls that did not go through. Bigger crooks than the guys in jail.

1.0
Product
Securus Technologies Inmate Phone Service
I didn't like
  • Customer service
#1016526
Hi My name is Gina M Politte , my son is in Butler County Adult Detention in El Dorado Kansas 701 Stone Street El Dorado, Kansas, 67042 - he has also been in RDU, El Dorodo Kansas .I called to inquire about a less expensive service,only to find this is the only...
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1.2
Product
Securus Technologies Inmate Phone Service
I didn't like
  • Misleading
  • Umployees cant answer my questions
#980337
My call drop when I was talking to my husband on the phone only talk for 8 minutes before it was cut off need my refund back 4call drop Ms Glenda
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Anonymous
Brandy

I talk to my husband about six times a day, at minimum they terminate my calls they say for three ways but we don't do them, we are literally just talking. And yesterday they ...

5.0
Product
Securus Technologies Inmate Phone Service
#956367
Stole my money!!!Set up video visit with my father, about 2min in we got kicked off the video page and never could get connected again. I called the jail in which he is incarcerated they could do nothing. So i called securus to customer service. After 28 mins on hold...
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1.0
Product
Securus Technologies Inmate Phone Service
#937541
My name is Heath Stocks ADC #110429 and I am asking someone to open an official investigation into the services, billing, and maintenance practices used by the Securus Phone Company.This company currently has the phone contract for the ADC, but the service has gotten...
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Anonymous
joann cruz nay

my calls cutt off and you charge me for the complete 15 min. my phone number is 423=383-7143 in august 5 the call was interrup august 6 the same 8-7-2016 at 4:48 pm the durati...

1.4
Securus Technologies Tucker, Arkansas
Product
Securus Technologies Inmate Phone Service
I didn't like
  • Dropped calls
  • Short warranty
  • Charged while not having service
#899962
This Company SUCKS!!!! Customer Satisfaction is a term they do NOT understand!!! Its All about the $$ and *** if your video visit didnt work or was in any way unsatisfactory! Like any Utility They have You! NO WHERE ELSE TO GO!! NO COMPETITOR YOU CAN GO TO!! THEY Have...
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1.3
Product
Securus Technologies Inmate Phone Service
#894927