Product: Securus Technologies Inmate Phone Service Clear all filters (64 of 64 reviews match)
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I as I have to be kind of low-key and doing this review considering buddy work for the United States government.But considering that I spent about 2 to 3 hours on here doing little sting you would call it operation because I've been hearing of the scam, frauds, false...
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Anonymous
Anonymous

Stole my money and got no phone calls

1.0
Product
Securus Technologies Inmate Phone Service
#1130784
I logged in at 9:30 am.The screen was black but i could see myself in a smaller screen in the right corner. The larger screen said "waiting for inmate to join" so the call was never connected. I emailed them requesting the funds be credit towards a future visit and was...
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1.4
Product
Securus Technologies Inmate Phone Service
#1098289
My name is Keith Wayne Thompson and I am extreamly upset with the way my account has been set up and I have not been able to talk to my son yet with this account and so far I have had to use my debit card to receive any calls costing me over $12.00 for 3 or 4...
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Securus Technologies Inmate Phone Service
#1096004

Securus Technologies - RIP OFF

#1114301
1.0
Details
My son was released from jail which they knew because they had cancelled the visitations and 5 days after he was released they still took money out of my account. When I called them they would not refund my money back. The customer service this was horrible. The quality of the visits were horrible. They froze up often.
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Securus Technologies - Poor quality calls

#1090008
I pay a lot of money only to hear half words or no sound at all garbled calls costing a lot of money!
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Securus Technologies - *** is what I call it

#1073993
How the *** do u lose money and get ur calls terminated early because u heard a car or somebody n the background or the tv...i work gard for my *** money 4 yall 2 be just taking it n the excuse is ur system ....WELL FIX UR *** QUALITY SYSTEM FOR US HARD WORKIN PPL TRYING TO TALK TO OUR LOVE ONES...***
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Securus Technologies - Change of rates and limited posting for familu members that reside in differant states and same towns with different account hav no knowdege when some one is sending money.Some are friends facility sa

#1057264
1.3
Details
Numbers changed constantly and thats not the rate for local calls Facility states your company charges by location but lond as the family doesnt go over the protacale for inmate They can post theres no limite to applying funds not as long as it doesnt go over $2000 for commisary.
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Havent been able to talk to my husband in 2 months.Nothing is wrong with my account, nothing is wrong with my service provider ive contacted them 4 times already and they think im crazy, but yet i keep getting the run around and several different excuses as to why my...
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Anonymous
nissa

I am having the same problem.

2.1
Product
Securus Technologies Inmate Phone Service
#1093226
My very first securus app experience was terrible!!My visit was schedued at 9pm. I logged in at 8:58 pm. The screen was black but i could see myself in a smaller screen in the right corner. The larger screen said "waiting for inmate to join" then a pop up told me log...
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1.0
Product
Securus Technologies Inmate Phone Service
#1089586
I do not get billed, rather I pay about twice a week to talk to my loved one.Today I ran out of money what seemed like rather early, & I tediously did the math & noticed that about $6 had 'vanished'. Rechecking my math, I called to find out what was going on. This...
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1.7
Product
Securus Technologies Inmate Phone Service
#1085331
Received a call from an Inmate-the recording said if I wanted to accept I would have to pay by debit or credit card.The recording went on to say that I would have a 1 time service fee and the cost of the call would be .32 a minute. I entered my credit card and the call...
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Product
Securus Technologies Inmate Phone Service
#1083642
I am realizing $2-$5 charges on my ACCOUNT FOR DIRECT BILL that are not from calls...I DO NOT HAVE A DIRECT BILL ACCOUNT!! What are THE HIDDEN CHARGES for?? I cannot afford $8.10 per phone call every DAY AS IT IS, but somehow I'm doing it. Then another relative calls...
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1.1
Product
Securus Technologies Inmate Phone Service
I liked
  • Adding funds worked
I didn't like
  • Charged while not having service
  • Being charged for a direct billing account i do not even have
  • Wait time
#1077046
With all the technology in the world for $6 a call you can't make it a clear quality call.I have tried different and new phones, ipads, internet servers,etc and your phone call NEVER work! Its fathers day my kids waited all day to see their Dad. I bought a new device...
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Anonymous
Barb

Anonymous......you are an ***.

Anonymous
Anonymous

Inmates ?Those kids will be DOING time with their Dad if you don't change something .

1.4
Product
Securus Technologies Inmate Phone Service
I liked
  • Scheduling an onsite visit
I didn't like
  • Video visits
#1062967
I set up an account to have video visitation.Scheduled a 40 minute visit for 3pm and paid for it. When 3 pm came around I logged in and the screen said "visit has not been approved by detention facility." I logged in again from a different device and saw the same...
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1.4
Product
Securus Technologies Inmate Phone Service
#1042620