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Payments not going through | Securus Technologies

It say it cant be processed
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Review
#1765707 Review #1765707 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

You charge my credit card twice but I never got the call | Securus Technologies

3.0
Details
When the call come through you charged my card twice and the call hung up before the person ever got on the phone I would like to have my money back
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1 comment
Anonymous
#1806388

They charged me twice for the same services and now for years they won’t allow me to use my bank card or credit card in my name. I’ve asked why but they won’t allow me still.

So I solved that problem i use my sisters account. Securus sucks

Review
#1757567 Review #1757567 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service

I don't have any | Securus Technologies in Natchitoches, Louisiana

I had put 25 dollars on my account so I can receive calls from Orleans parish prison but when I get the call they saying I have to pay for a call
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Review
#1756054 Review #1756054 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service

Over charged | Securus Technologies

1.5
Details
This was a horrible experience. Actually reaching anyone was ridiculous. The customer service representative was unhelpful and the supervisor argumentive, and unbelievablely RUDE!! She was unhelpful and didn't make and real help explaining anything at all.
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Review
#1756011 Review #1756011 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Being able to talk to inmates
Cons
  • Non-exisitant customer service
  • Paying for services did not receive
Reason of review
Poor customer service
Loss
$450
Preferred solution
Better customer reps and better advertisement and a better system of refunds.
Tags
  • Securus America
  • No Refunds

Do not expect to speak with a living representative. | Securus Technologies

2.4
Details
I have been trying for months to resolve a problem, inmate could not get through. I emailed requesting that a person would call me to help me with this problem, I received an email detailing what I should do to resolve my problem. Is it too much to speak to a living person? Extremely disappointed in your customer service.
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Review
#1755109 Review #1755109 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Poor customer service

Add number to account | Securus Technologies

I don't remember the pass code and I would like to add a phone number to the account
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Review
#1754420 Review #1754420 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Once you get help reps are friendly amd efficient
Cons
  • Hard to get a hold of someone who can help
Reason of review
I get to talk to my don

Be careful about your money they are ripoffs | Securus Technologies in Saint Cloud, Florida

Give me my *** money back you still owe me 40$ and Ive not received the link to get it back. You have never resolved the problem and my son hasnt been able to call me since November and I was promised my money back and Ive not heard sword except this. So wtf now because I AM PISSED
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Review
#1754322 Review #1754322 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service

Multiple dropped calls repeatly | Securus Technologies

1.0
Details
It took 7.00 off for accepting the phone call the phone hung up right after it took my payment.. I then put money on some one account and the first call was dropped in wasn't compensated for my calls
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Review
#1751981 Review #1751981 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Inmates are allowed to communicate with the outside
Cons
  • Take yur money
  • Extremely bad at doing refunds
  • Securus is a fraud
Reason of review
Damaged or defective
Loss
$4
Preferred solution
Full refund
Tags
  • Customer Service A Joke

To add money on my phone | Securus Technologies

Need more minutes to receive calls
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Review
#1750190 Review #1750190 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Children speaking to their father
Cons
  • Billing practices
Reason of review
Good customer service

Contact Securus Technologies Customer Service

Website:
www.securustech.net
Mailing Address:
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

Securus Technologies Reviews

  1. 266 reviews
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Securus Technologies reviews

Not taking my payment with card | Securus Technologies

Its not accepting my payment n I have money on my credit card
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Review
#1741647 Review #1741647 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Inmates are allowed to communicate with the outside
Cons
  • Terrible service - no customer service
Reason of review
Poor customer service
Loss
$6
Tags
  • out date phone service