Securus Technologies - Please contact racine jail phone service

I paid cash advance to my account so my daughter can call me and her calls are not coming through. please contact the operator to see what the issue is.
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ID
#2100593 Review #2100593 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Being able to talk to inmates
Cons
  • Hard to get customer service
Preferred solution
Deliver product or service ordered

Securus Technologies - Call cuts off as i accept it

1.0
Details
I'm being charged almost $18 for 2 minutes for the phone call from the Titus county sheriff's office in Texas and you are not allowing me to speak with a human being to resolve these problems and your automatic system doesn't do anything for me

User's recommendation: At the rate that I'm getting help and the rights that I'm being charged I wouldn't recommend this company at all.

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1 comment
Rosemary L
#1903593

same thing happened to me.

ID
#2089869 Review #2089869 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Only contact available
Loss
$18
Preferred solution
Price reduction

Securus Technologies - I'm Getting Charge To Much For My Calls

Im getting charge 8 dollars per call when I should be getting charged 3 dollars per call
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ID
#2063092 Review #2063092 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Could speak to your loved one
Cons
  • Cant reach a person bout refunds
Loss
$25
Preferred solution
Full refund

Securus Technologies - Took to much money off my card

I callEd to add $25 minute card & they took $45 dollars also. In total they took $70
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ID
#2046394 Review #2046394 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Cons
  • No representatives i can reach
Loss
$45
Preferred solution
Full refund

Securus Technologies - No sound on call testerday

3.2
Details
No sound on call yesterday
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ID
#2037267 Review #2037267 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Loss
$5
Preferred solution
Full refund

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Verified Reviewer

Securus Technologies - This is not what you think

1.0
Details
As far as I am concerned this is a scam. I want a refund and it has been over a week now and no answer from them. I had clicked on my regular site and this is what I got Done !

User's recommendation: Don't buy!!!!

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ID
#2008271 Review #2008271 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • No pros
Cons
  • Irresponsibility
Loss
$74
Preferred solution
Full refund

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Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Securus Technologies - They stole my money!

1.0
Details
Securus Technologies - They stole my money!
I called several times to try and find out why I couldn't receive calls from my son from jail. After 3 calls they finally figured out it was because I had a government phone and could not receive calls on an Advance Connect account, so I told them on the 16th of June 2020 to close my account and put my money back on my card. She says, "Oh no problem, I'm doing it right now." Well, she closed my account alright and instead of returning my money she took every dime off of my card! NOW, I can't even talk to anyone since the accounts been closed! DO NOT USE THIS POS COMPANY, THEY ARE THIEVES!!!!! Calling the BBB now!

User's recommendation: Never use this company, they are thieves, period. They stole $23 from me.

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ID
#2002574 Review #2002574 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Could speak to your loved one
Cons
  • Steal your money and put false charges on your account
Loss
$23
Preferred solution
Full refund

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Verified Reviewer
3.0
Details
From the time I set my account up, I received one call from my loved one, and when we talked he informed me he kept getting a busy signal, then the phone finally went through, we talked for 15 mins, and from there I never heard no more from him the rest of the day or...
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ID
#2001923 Review #2001923 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Cons
  • Calls want come through properly
Preferred solution
Let the company propose a solution
Its not letting me put my new phone number on Securus to receive calls
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1 comment
Anonymous
#1879744

Same problem I am experiencing. I had 2 accounts and they closed one, which put it in a fraudulent state.

I have tried everything from Changing my password to using different credit cards to make a payment which keep getting denied. A friend even added my number to their account and the problem seems to be stemming from my number, Which was unable to be added to the account. Just today I spent two hours trying to communicate with their customer service which has been no help whatsoever in regards to helping me correct this problem so I am able to communicate with a loved one and this is the only communication service the facility has available. So therefore I am left with having to change my cell number which is crazy.

Where is there tech department at and why aren’t these problems being resolved it’s bad enough people have to go through stress to speak to somebody. I don’t understand they’re still getting their money why can’t They correct these issues for us, it is so frustrating and such a waste of time.

ID
#1996534 Review #1996534 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Talking to your loved one
Cons
  • Refund policy
Loss
$21
Preferred solution
Full refund

Securus Technologies Reviews

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Securus Technologies reviews

Securus Technologies - Fraud

Securus Technologies - Fraud
There was a charge that I didnt authorize on my card Ive been trying to talk to speak to a live operator how do I speak to a live operator
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ID
#1960858 Review #1960858 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Loss
$43
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Securus Technologies - Terminated calls!!!

There was no 3rd party call being made! This is the second time this has happened! I dont have money to throw away and neither does he. I want him to be refunded. Hes buying minutes from commissary only to loose using your phone service. What a lost! There another company out there charging $45 for unlimited calls for jails n or prisons I will post it here for others to see whose being ripped off Pissed Mother

User's recommendation: Choose another company.

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ID
#1904004 Review #1904004 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Loss
$15
Preferred solution
Full refund
1.0
Details
Since the COVID-19 we have been able to get 2 free 15 minute calls on Tuesday but every time my husband calls me after about five minutes it starts saying no third party calls are allowed and this call is being terminated. I also have paid a tremendous amount of money...
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ID
#1894438 Review #1894438 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Talking to my husband
  • Talking to husband
Cons
  • Customer service
  • Stealing money
Loss
$52
Preferred solution
Find out why my bills are going up during COVID-19

Securus Technologies - Need to talk to someone

Two accounts and last payment went to wrong account
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ID
#1890750 Review #1890750 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Loss
$10

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Verified Reviewer

Securus Technologies - I had money on my last account

I had $55 in my account. I closed my account and only received $25 refund. Where's the other $30?
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ID
#1883943 Review #1883943 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Loss
$30
Preferred solution
Full refund

Securus Technologies - This Company Is Run By *** They Are The Rudest People And Their Company Is A Huge *** . I Am Going To Make This A Priority To Llewelyn The Entire Country Know About Theee *** Idoots

1.1
Details
Got 50 Dollars In An Account, Every Time My Son Calls From New Haven Correctional I Here His Name And Then *** *** From Securist Come On And Give Me The *** About Opening An Account I All Ready Have An Account, These *** Suck, Do Not Go With Them. Nothing But A Bunch Of Loosers. *** These ***
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ID
#1870281 Review #1870281 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Cons
  • No representatives i can reach
  • All right ignorant unreliable jack offs
Loss
$200
Preferred solution
Apology