Not resolved

I called today on behalf of my wife and the constant technical issues she is having with video visitation. One time there was no sound 3 times our visitor was never informed he had a visit.

I call customer service this morning and they can't find the account she was just using to visit her brother.

When I ask to speak to the representatives supervisor she becomes even more rude and then proceeds to hang up on me. I am truly dissapointed in this company and their severe lack of customer service.

Product or Service Mentioned: Securus Technologies Inmate Phone Service.

Reason of review: Bad quality.

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