Product: Securus Technologies Inmate Video Service Clear all filters (38 of 38 reviews match)
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Securus Technologies - I set up a visit but I could not get through

I could not join the video visitation
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Review
#1710017 Review #1710017 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

Securus Technologies in Denver, Colorado - I want to speak to a live person

I want to be able to leave a message.
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Review
#1704568 Review #1704568 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

Securus Technologies - I need my money

You took 26.29$ of my money with no phone call!!
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Review
#1695685 Review #1695685 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Reason of review
You took my money
Loss
$26
Preferred solution
Full refund
Tags
  • Ezell Gilland

Securus Technologies - For refund

3.2
Details
My bf was released october 11th.yall cancelled my visitations cause of him being released.now yall have charged my account for another month when my bf is not in jail.ive called but cant talk to a person.please i need to cancel my account and want a refund
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Review
#1693386 Review #1693386 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Remote visits
Cons
  • Cant reach a person bout refunds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund
Tags
  • refund due

Securus Technologies in Western Springs, Illinois - Yes I paid my last 21.00 on video visits and I can’t get them so I would like refund plz

2.2
Details
I put money on my Securus account and it won’t let me spend it on video visitations so can I get a refund plz
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Review
#1655038 Review #1655038 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
1.0
Details
DO NOT USE!! This company is horrible! You only recieve credits if your loved one misses the remote video call. I missed a video call because of an error on the Securus app and was told no credit could be given to me. I have been having issues connecting on the remote...
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Review
#1628409 Review #1628409 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
1.0
Details
Securus Technologies - Canceling onsite visitation stating inmate has been moved
Securus Technologies - Canceling onsite visitation stating inmate has been moved
Securus Technologies - Canceling onsite visitation stating inmate has been moved

Update by user Aug 13

UPDATE: Since leaving my review securus has put my account negative for no reason at all. Its prepaid so it should not go negative.

They're reason behind this Was USING TO MAY CREDIT CARDS.

I have used 3 cards since june all working just fine. This company is nothing...

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Review
#1618589 Review #1618589 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Inmates are allowed to communicate with the outside
  • Being able to do a visit
Cons
  • Severe website issues consistently
  • Payment problems due to website
  • Misleading
Reason of review
Charges to account and canceled visits onsite
Loss
$19
Preferred solution
Let the company propose a solution
Tags
  • hard time
  • inmate
  • Securus America

Securus Technologies - No sound on video visitation

This company could care less. There is no sound on the video visitation so you are forced to spend 3.95 for 15 min phone calls. Its been 6 days with no sound and i have very little faiith they care to fix it anytine soon. Just a waste of money.
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Review
#1614145 Review #1614145 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Theyll take your money quick
Cons
  • Expensive
  • Equipment doesnt work
Reason of review
Not as described/ advertised
Loss
$35
Preferred solution
Give me 3.95 credit for everyday there is no sound because i have to do phone calls and credit the video visitation daysbas well. No sound going on a week. Terrible equipmenr

Securus Technologies - Cant find info on an appointment

I have an account but its bloclimg me from video chat
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Review
#1613645 Review #1613645 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

Contact Securus Technologies Customer Service

Website:
www.securustech.net
Mailing Address:
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

Securus Technologies Reviews

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  4. 17 reviews
  5. 19 reviews
Securus Technologies reviews

Securus Technologies in Decatur, Georgia - Horrible

I paid for an unlimited video visit month and I'm not getting my month worth securus put my kids father video visit on a computer that's not working
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Review
#1610112 Review #1610112 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Getting some of the calls
Cons
  • Customer service
  • Paying for services did not receive
Reason of review
Bad quality
Loss
$20
Preferred solution
My visit days rescheduled for the time I missed
Tags
  • inmate
  • Iynda Little