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Lost Money | Securus Technologies in Wichita, Kansas

The video visits that I have lost money on recently is two; which they owe me something like $10.96. They want you to fill out all kinds of paperwork to get your money back. Since Im 74 years old its to much trouble! About every 3rd call doesnt work and you set there just holding the phone!
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#1760927 Review #1760927 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

Can i get a refund on my money not used | Securus Technologies in Phoenix, Arizona

4.0
Details
Well I got on to my visit witch I sat on their for 30 mins with out the inmate getting on I want a refund or another visit. The hail saying I missed my visit witch isn't true I was on their for 30 mins so can you pls refund my money or set me up another visit pls
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#1744790 Review #1744790 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

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Can i get a refund on my money not used | Securus Technologies

4.0
Details
I sat their for almost 40 mins no visit happen I want my money back.. the jail is trying to say I missed my visit I didn't I was on the visit the whole time
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#1739096 Review #1739096 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

Question about video visitation | Securus Technologies in Quincy, Illinois

My son contral center is not on the video service
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#1732952 Review #1732952 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

Question about video visitation | Securus Technologies in Roselle, Illinois

My son contral center is not on the video service
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Review
#1732951 Review #1732951 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

Call didnt work his side had no sound so we ended call after 1 minute do I get charged | Securus Technologies

2.8
Details
There was no sound on my sons side. He had a note saying the video visitation wasn't working so he was only on for a minute. Can I get refunded since it isn't working for anyone at his location, and I was only on long enough to see his message.
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#1729772 Review #1729772 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Being able to talk to inmates
Cons
  • Horrible call quality
Reason of review
Access/ activation issues
Loss
$6
Preferred solution
Full refund
Tags
  • refund due

I set up a visit but I could not get through | Securus Technologies

I could not join the video visitation
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Review
#1710017 Review #1710017 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

I want to speak to a live person | Securus Technologies in Denver, Colorado

I want to be able to leave a message.
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Review
#1704568 Review #1704568 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

I need my money | Securus Technologies

You took 26.29$ of my money with no phone call!!
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Review
#1695685 Review #1695685 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Reason of review
You took my money
Loss
$26
Preferred solution
Full refund
Tags
  • Ezell Gilland

Contact Securus Technologies Customer Service

Website:
www.securustech.net
Mailing Address:
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

Securus Technologies Reviews

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Securus Technologies reviews

For refund | Securus Technologies

3.2
Details
My bf was released october 11th.yall cancelled my visitations cause of him being released.now yall have charged my account for another month when my bf is not in jail.ive called but cant talk to a person.please i need to cancel my account and want a refund
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Review
#1693386 Review #1693386 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Remote visits
Cons
  • Cant reach a person bout refunds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund
Tags
  • refund due