Securus Technologies - Remote visit

1.0
Details
We need our money refunded. I wouldn't recommend this company to anyone
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ID
#2096240 Review #2096240 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Could speak to your loved one
Cons
  • Terrible service - no customer service
Loss
$11
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.2
Details
Securus Technologies - The do not deliver advertised services. Poor customer services and no care for how they impact their customers
Here is the letter I sent to Securus on 7/29 with no response. Tonight, was the 5th call I have missed with my loved one. I called Securus ahead of time to troubleshoot but I eventually their phone tree hung up on me. I called the correction facility itself to...
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1 comment
Anonymous
#1903625

Most people try to avoid telephone calls from inmates. I've gotten at least five I didn't want so we should call it even.

ID
#2091842 Review #2091842 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Cons
  • No representatives i can reach
  • Phone tree hangs up
  • No technical support
Preferred solution
Deliver product or service ordered

Securus Technologies - My account

1.0
Details

Update by user Jul 11

Absolutely dissatisfied for sure

Original review posted by user Jul 11

Always having problems with video Visitations A lot of money spent And Next to no visits I want a refund No more paying for this crap You give out codes only to be invalid nothing good to say about this other than times are hard and we shouldnt have to deal with *** service Really I rate all services crap
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ID
#2048049 Review #2048049 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Children speaking to their father
Cons
  • Terrible service - no customer service
Loss
$50
Preferred solution
Full refund

Securus Technologies - I rescheduled a visit and it canceled and they won’t refund me

1.0
Details
WtfCROOKS and the lady on the other end of the phone said she dont care I told her they mistakingly canceled my visit and the email shows it was done at the very same time that my second visit was rescheduled. They wont give me back the money. They give no *** Told me I could fill out a refund request and fax it back but I wasnt getting my money back The unprofessional customer service worker on the other end he was obviously mad because she was making minimum-wage from a crooked company Kept interrupting me

User's recommendation: DONT DO IT SIS.

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ID
#2016808 Review #2016808 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Loss
$9
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Securus Technologies - Made 2 remote calls and was not able to listen to inmate

5.0
Details
Had the call but the image or my self was no able to listen
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ID
#1910470 Review #1910470 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Value
Cons
  • Horrible call quality
Loss
$30
Preferred solution
Full refund

Securus Technologies - Video visitation

2.0
Details

Update by user Mar 31

Could take to anyone in customer service

Original review posted by user Mar 31

Can not get through to anyone will not let me schedule a visit
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ID
#1847135 Review #1847135 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Seeing my son
Cons
  • No interest in helping you resolve your concerns
Preferred solution
Deliver product or service ordered

Securus Technologies - Need help with refund

The jail's system was down on Friday 3/27, and we did not get the visit that we paid for.
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ID
#1845588 Review #1845588 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Talking to your loved one
Cons
  • Hard to get a hold of someone who can help
  • Payment problems due to website
Loss
$30
Preferred solution
Full refund

Securus Technologies - You wont accept my free promo code to talk to my son

Due to the virus my son received a once a week free video visitation remotely. when I put the promo code in it won't let me push submit so I have had 3 visitations canceled I want to my son
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ID
#1840986 Review #1840986 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Preferred solution
Make it to where I can have my free video visitation

Securus Technologies - Refund

Securus Technologies - Refund
I was scheduled to visit. But they were on lockdown how can I get my money back
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ID
#1811359 Review #1811359 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Loss
$5
Preferred solution
Full refund

Securus Technologies Reviews

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Securus Technologies reviews

Securus Technologies - Automated service can't get it right, I've tried multiple times

When they have me spell my name out they get it wrong every time! How do I speak with a live representative?
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ID
#1804867 Review #1804867 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Preferred solution
Trying to put money on the account

Securus Technologies - Never received my refund

On January 11th I had and video visitation which was canceled. I called the facility and they told me they WiFi was down and they refunded me my funds. I still have received my refund from you.
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ID
#1771472 Review #1771472 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Inmates are allowed to communicate with the outside
Cons
  • Cannot find a way to resolve problem of refund on their site
Reason of review
Poor customer service
Loss
$7
Preferred solution
Full refund

Securus Technologies - I cant make a video visitation

I had requested an inmate it was denied I called the facility, and they fixed it has been approved but how I cant requests it on the app to make a video visitation, how to I re request an inmate for video visitation?
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ID
#1768466 Review #1768466 is a subjective opinion of poster.
Location
Russellville, Arkansas
Service
Securus Technologies Inmate Video Service

Securus Technologies - Video visit error

The person i was supposed to be visiting didnt show up
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ID
#1768418 Review #1768418 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

Securus Technologies - Lost Money

The video visits that I have lost money on recently is two; which they owe me something like $10.96. They want you to fill out all kinds of paperwork to get your money back. Since Im 74 years old its to much trouble! About every 3rd call doesnt work and you set there just holding the phone!
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ID
#1760927 Review #1760927 is a subjective opinion of poster.
Location
Wichita, Kansas
Service
Securus Technologies Inmate Video Service

Securus Technologies - Can i get a refund on my money not used

4.0
Details
Well I got on to my visit witch I sat on their for 30 mins with out the inmate getting on I want a refund or another visit. The hail saying I missed my visit witch isn't true I was on their for 30 mins so can you pls refund my money or set me up another visit pls
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ID
#1744790 Review #1744790 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Securus Technologies Inmate Video Service