Product: Securus Technologies Phone Plan Clear all filters (12 of 12 reviews match)
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Securus Technologies in Miami, Florida - Rip Off price gouging organisation!!

Is this the way our society should treat our brothers & sisters that are in a bad spot?
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Review
#1509191 Review #1509191 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Pricing issue

Securus Technologies - Refund

I am being charged 7.70 per call lasting 5 minutes. I want refunded the difference from my last 2 calls. It's suppose to be 3.00 connection fee and .21 per minute
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Review
#1480737 Review #1480737 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Pricing issue

Securus Technologies in Fairfax, Virginia - You took my money

They charge me for a call that my husband paid for and it also said to take this free call press 1 but when I checked my balance it said it took 6.61 out my account when they wasn’t post and yes I called but they took me through *** I need my money back on my phone
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Review
#1456599 Review #1456599 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Problems with payment

Securus Technologies - Text messages

1.1
Details
There text thst gives you link to get a phone message does NOT work. You pay $3.67 and there is no message. I talked to CS they don’t care. This company SUCKS BAAAAAD
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Review
#1351100 Review #1351100 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Not as described/ advertised
I have been using Securus for phone calls for 4 months. I haven't had any problems with the service working at all. My only wish is that the calls are expensive..It's around $3.20 for the first minute, and then drops way off in cost after that, so a 10 minute call is...
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Review
#1339588 Review #1339588 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Pricing issue

Securus Technologies - Charged for video visitation several times

April 2018: It is impossible to reach a live Securus customer service person! I put $ on an inmates phone to call me; however, I have been charged for 4 video visits which we NEVER had nor did I sign up for it. Two charges of $33 and two charges of $43!!! All in 10 days. What a RACKET!!!
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Review
#1234302 Review #1234302 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Problems with payment

Securus Technologies - Heartless thieves!

1.0
Details
They charge so much money in a day and age where a phone call shouldn’t cost more than a dollar. Money keeps disappearing from my account and when I can receive a call it drops off and I still get charged triple the amount of time that we actually spoke. The justice system is corrupt and so was this company that works with them. Shame on you taking advantage of people in such horrible situations !! I want my money and time back.
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Review
#1172708 Review #1172708 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Problems with payment

Securus Technologies - Very very expensive phone service. Video doesn't work well

The telephone service is extremely expensive. Not to mention that I cannot fund the account with a credit card, Securus said the facility will not allow it therefore, I have to send it through western union or money gram. Another $10 fee just to fund the account. I got a message that there were $10 left in the account and then my loved one tried calling me and had to place a collect call cause $8.00 disappeared from the account. On the video side, we have tried on 2 occasion and my loved one is not able to hear a word we are saying. :(
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Review
#1155558 Review #1155558 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Pricing issue
I'm soooo!!!! dishearten& dissatisfied with this phone service we've put so much money on my brother's account just to see someone take the money we have put over $100.00 into his account we have the receipts tried making complaints securus refer you to Wayne County...
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1 comment
Anonymous
#1398438

Securus is a rip off company. They suck out all your money and cheat.

The calls are for prision inmates. They take advantage of us.

Their prices are way to high and they rip poor people off. Somone needs to do something about this company

Review
#1126469 Review #1126469 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Problems with payment

Contact Securus Technologies Customer Service

Mailing Address:
Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

Securus Technologies Reviews

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Securus Technologies reviews
According to Securus website, the funds on the inmate debit account becomes the property of that inmate.Upon release the inmate will be able to retrieve said funds from Western Union. The payees that placed funds on the inmate account has no way to get a refund back....
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2 comments
Anonymous
#1637914

I have made an inmate debit account for my wife but it will not allow her to access the funds

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Review
#1054888 Review #1054888 is a subjective opinion of poster.
Service
Securus Technologies Phone Plan
Reason of review
Problems with payment
Preferred solution
Full refund