Product: Securus Technologies Phone Plan Clear all filters (0 of 5 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Securus Technologies - Charged for video visitation several times

April 2018: It is impossible to reach a live Securus customer service person! I put $ on an inmates phone to call me; however, I have been charged for 4 video visits which we NEVER had nor did I sign up for it. Two charges of $33 and two charges of $43!!! All in 10 days. What a RACKET!!!
Product
Securus Technologies Phone Plan
#1234302
They charge so much money in a day and age where a phone call shouldn’t cost more than a dollar.Money keeps disappearing from my account and when I can receive a call it drops off and I still get charged triple the amount of time that we actually spoke. The justice...
Read more
1.0
Product
Securus Technologies Phone Plan
#1172708
According to Securus website, the funds on the inmate debit account becomes the property of that inmate.Upon release the inmate will be able to retrieve said funds from Western Union. The payees that placed funds on the inmate account has no way to get a refund back....
Read more
Anonymous
Holly

I've been in contact with the CEO's office tier 4 level, and I can't get them to answer the question of, how does an inmate who is transferred from the county to the state fac...

Product
Securus Technologies Phone Plan
#1054888
I have a securus account and suddenly 2 months ago, the local cost of a phone call doubled - on 4/3/2017 it was $1.83 then on 4/10/2017 it was $3.53.No notification, explanation, etc. When I called customer sertvice it's just a series of recordings. I asked for live...
Read more
2.4
Product
Securus Technologies Phone Plan
I didn't like
  • Extremely bad customer service
  • Not able to resolve issue
  • Billing practices
#1053845
1.This must be the only company in America that charges you money for prepaying for their services ($3 online and $4.95 for live operator). The charge applies for credit and debit card both. 2. $5.00 for a 10 min local call on a prepaid account. 3. $14.95 for a 20 min...
Read more
1.0
Product
Securus Technologies Phone Plan
#1028485