Product: Securus Technologies Phone Plan Clear all filters (0 of 9 reviews match)
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Securus Technologies - Text messages

There text thst gives you link to get a phone message does NOT work. You pay $3.67 and there is no message. I talked to CS they don’t care. This company SUCKS BAAAAAD
1.1
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Securus Technologies Phone Plan
#1351100
I have been using Securus for phone calls for 4 months. I haven't had any problems with the service working at all. My only wish is that the calls are expensive..It's around $3.20 for the first minute, and then drops way off in cost after that, so a 10 minute call is...
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Securus Technologies Phone Plan
#1339588
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Securus Technologies - Charged for video visitation several times

April 2018: It is impossible to reach a live Securus customer service person! I put $ on an inmates phone to call me; however, I have been charged for 4 video visits which we NEVER had nor did I sign up for it. Two charges of $33 and two charges of $43!!! All in 10 days. What a RACKET!!!
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Securus Technologies Phone Plan
#1234302
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Securus Technologies - Heartless thieves!

They charge so much money in a day and age where a phone call shouldn’t cost more than a dollar. Money keeps disappearing from my account and when I can receive a call it drops off and I still get charged triple the amount of time that we actually spoke. The justice system is corrupt and so was this company that works with them. Shame on you taking advantage of people in such horrible situations !! I want my money and time back.
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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Securus Technologies Phone Plan
#1172708
The telephone service is extremely expensive. Not to mention that I cannot fund the account with a credit card, Securus said the facility will not allow it therefore, I have to send it through western union or money gram. Another $10 fee just to fund the account. I got...
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Securus Technologies Phone Plan
#1155558
I'm soooo!!!! dishearten& dissatisfied with this phone service we've put so much money on my brother's account just to see someone take the money we have put over $100.00 into his account we have the receipts tried making complaints securus refer you to Wayne County...
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Anonymous
Sylvis

Securus is a rip off company. They suck out all your money and cheat. The calls are for prision inmates. They take advantage of us. Their prices are way to high and they rip p...

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Securus Technologies Phone Plan
#1126469
According to Securus website, the funds on the inmate debit account becomes the property of that inmate.Upon release the inmate will be able to retrieve said funds from Western Union. The payees that placed funds on the inmate account has no way to get a refund back....
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Anonymous
Holly

I've been in contact with the CEO's office tier 4 level, and I can't get them to answer the question of, how does an inmate who is transferred from the county to the state fac...

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Securus Technologies Phone Plan
#1054888
I have a securus account and suddenly 2 months ago, the local cost of a phone call doubled - on 4/3/2017 it was $1.83 then on 4/10/2017 it was $3.53.No notification, explanation, etc. When I called customer sertvice it's just a series of recordings. I asked for live...
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2.4
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Securus Technologies Phone Plan
I didn't like
  • Extremely bad customer service
  • Billing practices
  • Not able to resolve issue
#1053845
1.This must be the only company in America that charges you money for prepaying for their services ($3 online and $4.95 for live operator). The charge applies for credit and debit card both. 2. $5.00 for a 10 min local call on a prepaid account. 3. $14.95 for a 20 min...
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1.0
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Securus Technologies Phone Plan
#1028485