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I canceled my account, because I was unable to speak to a human to clear up my issue. | Securus Technologies

1.7
Details
The main issue is I have $71.20 in my account, and every time the inmate tries to call it says I have insufficient funds. Also on two occasions some how my account was closed, without me closing it. Therefore I tried to speak to someone in reference to it, and being that I couldnt I canceled my account. Now waiting for my money, hoping I dont have to take legal action for that.
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1 comment
Danasia
#1806284

They aren’t even putting my correct name here, smgdh

Review
#1760559 Review #1760559 is a subjective opinion of poster.
Service
Securus Technologies Phone Service

Do not use this SECURUSTECH.ONLINE they will rip you offI PAID $50 TWO DIFFERENT TIMES ONLY ONE POSTED, AND ONLY RECEIVED $30 OF THAT $50 ON MY PHONE ACCOUNT | Securus Technologies

1.0
Details
SO NOW I CAN'T GET A HOLD OF A REAL PERSON ONLY AUTOMATION THAT SHOULD BE A BIG CLUE RIGHT THERE. DO NOT WASTE YOUR MONEY JUST PUT THE MONEY ON THEIR INMATE ACCOUNT AT THERE JAIL AND THEN THEY CAN CALL FROM THEIR OWN INMATE ACCOUNT.
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1 comment
Christopher M
#1804502

I got a email from them only to state that was the correct amount in transaction but my account still only shows $30

Review
#1756738 Review #1756738 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Theyll take your money quick
Cons
  • Stealing money
  • You
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

I want a refund | Securus Technologies

I want a refund - Securus Technologies
I want a refund - Securus Technologies
I made a payment to receive calls, it was taken off my card, and it sent me an email confirming it was taken but I get calls its saying I never made a payment
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Review
#1745972 Review #1745972 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction

My phone number was changed and i want to put the money i have on my old number on my my account | Securus Technologies

I have an account but I no longer have that phone number. I would like to transfer the money from my old phone number to my current account
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Review
#1738422 Review #1738422 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • I always get connected
Cons
  • Not easy fix if phone number changes
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Phone call rates. Ha! Can't get a real person. Total bs. As much money as we pay. | Securus Technologies

1.0
Details
Nothing has happened because no one can contact yall! And no website? Someone is making billions and can't afford customer support? Horrible! Deplorable
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Review
#1732674 Review #1732674 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Cons
  • Cannot even reach anyone to talk to
Reason of review
Poor customer service
Tags
  • no customer service

UNEDUCATED APP AND SYSTEM | Securus Technologies

1.0
Details
UNEDUCATED APP AND SYSTEM - Securus Technologies

Update by user Nov 19, 2019

THEY DONT GIVE A FLIP!

Original review posted by user Nov 19, 2019

Ruthless MF that take advantage of families and inmates for small money. The higher ups are to cheap to fix their system when it crashes and can’t afford to pay anyone to fix it for 2 weeks or longer. These *** should be imprisoned themselves for what they put families Through and the inmates. You cannot even utilize the app like it was programmed for in all states. Check back in 2025. It may work like it is supposed to then.
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Review
#1711959 Review #1711959 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • No pros
  • Scheduling an onsite visit
Cons
  • Non-exisitant customer service
  • Misleading
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • refund due

Website down | Securus Technologies in Ventura, California

1.0
Details
I can’t even open the website it’s dumb! And the app doesn’t work. I’ve been waiting a whole week to be approved for video but I still got nothing
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Review
#1711423 Review #1711423 is a subjective opinion of poster.
Service
Securus Technologies Phone Service

I'm very unhappy | Securus Technologies

All my calls kept dropping and im very unhappy that my name is jayne white
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Review
#1685443 Review #1685443 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Reason of review
My calls kept dropping
Preferred solution
Full refund

Because I need help from a live person | Securus Technologies

I have secures tech on my phone. I have 8.00 on my phone still for my son to call me. He was calling me at king county maleng regional justice center. Now he has moved to another prison and a new DOC number. The app will not let me change that information so I can add money to my phone account.
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Review
#1659786 Review #1659786 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Adding funds and sending it to an inmate
Cons
  • Willingness to help
Reason of review
Poor customer service
Loss
$8
Preferred solution
Let the company propose a solution
Tags
  • Securustech Ripoff

Contact Securus Technologies Customer Service

Website:
www.securustech.net
Mailing Address:
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

Securus Technologies Reviews

  1. 266 reviews
  2. 59 reviews
  3. 20 reviews
  4. 20 reviews
  5. 20 reviews
Securus Technologies reviews
1.0
Details
This company does not care about the consumer they are only in it for taking your money and that is it. I had 3 calls on 9/17 once payment went through for one of the calls the call was dropped so my husband had to call me back again! Automatically they took out two...
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Review
#1596405 Review #1596405 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Cons
  • Terrible service - no customer service
Reason of review
Problems with payment
Loss
$10
Preferred solution
Full refund