Product: Securus Technologies Phone Service Clear all filters (52 of 52 reviews match)
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Securus Technologies - Account

My credit card was stolen and used for collect calls in texas. I live in arkansas. My bank denied all charges from texas. Your customer service accussed me of the wrong doing. I pay for my calls in advance. Your company was very rude to me. My son is in prison and he uses other means to call me because i refused to pay for calls that were paid fraudulently used my card not my phone or phone number. Very unprofessional
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Review
#1704004 Review #1704004 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Cons
  • Willingness to help
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
  • Customer Service A Joke

Securus Technologies - I'm very unhappy

All my calls kept dropping and im very unhappy that my name is jayne white
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Review
#1685443 Review #1685443 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Reason of review
My calls kept dropping
Preferred solution
Full refund

Securus Technologies - Because I need help from a live person

I have secures tech on my phone. I have 8.00 on my phone still for my son to call me. He was calling me at king county maleng regional justice center. Now he has moved to another prison and a new DOC number. The app will not let me change that information so I can add money to my phone account.
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Review
#1659786 Review #1659786 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Adding funds and sending it to an inmate
Cons
  • Willingness to help
Reason of review
Poor customer service
Loss
$8
Preferred solution
Let the company propose a solution
Tags
  • Securustech Ripoff
1.0
Details
This company does not care about the consumer they are only in it for taking your money and that is it. I had 3 calls on 9/17 once payment went through for one of the calls the call was dropped so my husband had to call me back again! Automatically they took out two...
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Review
#1596405 Review #1596405 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Cons
  • Terrible service - no customer service
Reason of review
Problems with payment
Loss
$10
Preferred solution
Full refund

Securus Technologies - Anyone in there?

Multiple problems...zero solutions 2 accounts cant get calls
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Review
#1588244 Review #1588244 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • When it actually works for a visit or phone call
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
  • refund due
  • Horrible
Cell phone had cracked screen and when i went to answer the call because the screen was cracked it acted like i wanted to block number now i can't receive any calls
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1 comment
Anonymous
#1684487

Go to jail. Go directly to jail.

Do not pass GO ; do not collect $200. Who wants to talk to criminals ? Let them sit there and stew whilst you cut off their lifeline to the outer world.

Admit it ; you're sick of jail calls and criminals. Or, you should be.

Review
#1525921 Review #1525921 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Reason of review
Bad quality

Securus Technologies - I’m trying to see if my number is block if so can you unblock it

I to unblock the call so my husband call me
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Review
#1522034 Review #1522034 is a subjective opinion of poster.
Service
Securus Technologies Phone Service

Securus Technologies in Hohenwald, Tennessee - Put money on wrong jail

3.7
Details
Needed refund. I put 20.00. on wrong. Jail
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Review
#1514057 Review #1514057 is a subjective opinion of poster.
Service
Securus Technologies Phone Service

Securus Technologies - Can't get my phone account started

2.0
Details
Duplicate account number found and won't let me
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Review
#1477640 Review #1477640 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Reason of review
Damaged or defective

Contact Securus Technologies Customer Service

Mailing Address:
Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

Securus Technologies Reviews

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  5. 19 reviews
Securus Technologies reviews

Securus Technologies in Richardson, Texas - Not helpful at all

1.0
Details
Not helpful my call was disconnected and I didn't do any of the things that were given
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Review
#1465790 Review #1465790 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Reason of review
Poor customer service