Securus Technologies - Can't receive calls

2.3
Details
I cannot seem to get any help through your robot operator

User's recommendation: Have a human being answer the phone so you can get your problem solved.

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ID
#2098902 Review #2098902 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Once you get help reps are friendly amd efficient
Cons
  • No live representative on call
Loss
$40
Preferred solution
Have someone call me back so I can get in put money on the proper account and receive calls I’ve been calling for three days to your automatic robot who does nothing no help Hate it

Securus Technologies - Billing me for a Bill that's not mine

1.0
Details
Want to talk to a person

User's recommendation: Be able to talk to a person not a machine.

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ID
#2061908 Review #2061908 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Theyll take your money quick
Cons
  • Are thieves
Loss
$40
Preferred solution
Full refund

Securus Technologies - Need to put money in the account

I can't put money on the phone to talk to my son in jail
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ID
#2020584 Review #2020584 is a subjective opinion of poster.
Service
Securus Technologies Phone Service

Securus Technologies - Refund

Hello Im trying to get a refund because it went to the wrong account
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ID
#2020195 Review #2020195 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Loss
$56
Preferred solution
Full refund

Securus Technologies - Overcharging

I was charged twice 20.86 for 10min les calls I was overcharged
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ID
#1883000 Review #1883000 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Cons
  • Cheat out of money
Loss
$42
Preferred solution
Price reduction

Securus Technologies - Trying to load money

1.0
Details
It is not letting me add money to my phone
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ID
#1849381 Review #1849381 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Cons
  • Cannot even reach anyone to talk to
  • Extremely bad customer service
Preferred solution
Deliver product or service ordered

Securus Technologies - My money gram payment hasn't gone in

I just want the 94.01$ to go on my account so my boyfriend can be able to call me please
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ID
#1829131 Review #1829131 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Preferred solution
Deliver product or service ordered

Securus Technologies - My phome

Yes my account says it is clear to receive calls but I haven't got any since 11:45 today why and please fix it 270-322-6681
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ID
#1815469 Review #1815469 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Love how it works
Preferred solution
Let the company propose a solution

Securus Technologies - I canceled my account, because I was unable to speak to a human to clear up my issue.

1.8
Details
The main issue is I have $71.20 in my account, and every time the inmate tries to call it says I have insufficient funds. Also on two occasions some how my account was closed, without me closing it. Therefore I tried to speak to someone in reference to it, and being that I couldnt I canceled my account. Now waiting for my money, hoping I dont have to take legal action for that.
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1 comment
Danasia
#1806284

They aren’t even putting my correct name here, smgdh

ID
#1760559 Review #1760559 is a subjective opinion of poster.
Service
Securus Technologies Phone Service

Securus Technologies Reviews

  1. 329 reviews
  2. 71 reviews
  3. 27 reviews
  4. 23 reviews
  5. 26 reviews
Securus Technologies reviews

Securus Technologies - Do not use this SECURUSTECH.ONLINE they will rip you offI PAID $50 TWO DIFFERENT TIMES ONLY ONE POSTED, AND ONLY RECEIVED $30 OF THAT $50 ON MY PHONE ACCOUNT

1.0
Details

Update by user Feb 09

I still haven't heard from them yet ... I'll probably never hear from them ...

when we owe them they'll *** up our credit and when they owe us good luck .

LOVED ONE"S THAT GO TO JAIL U.S. MAIL STILL UNDER $1 TO WRITE A LETTER SNAIL MAIL.

Original review posted by user Jan 09

SO NOW I CAN'T GET A HOLD OF A REAL PERSON ONLY AUTOMATION THAT SHOULD BE A BIG CLUE RIGHT THERE. DO NOT WASTE YOUR MONEY JUST PUT THE MONEY ON THEIR INMATE ACCOUNT AT THERE JAIL AND THEN THEY CAN CALL FROM THEIR OWN INMATE ACCOUNT.
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1 comment
Christopher M
#1804502

I got a email from them only to state that was the correct amount in transaction but my account still only shows $30

ID
#1756738 Review #1756738 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Theyll take your money quick
Cons
  • You
  • Stealing money
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Securus Technologies - I want a refund

Securus Technologies - I want a refund
Securus Technologies - I want a refund
I made a payment to receive calls, it was taken off my card, and it sent me an email confirming it was taken but I get calls its saying I never made a payment
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ID
#1745972 Review #1745972 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction

Securus Technologies - My phone number was changed and i want to put the money i have on my old number on my my account

I have an account but I no longer have that phone number. I would like to transfer the money from my old phone number to my current account
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ID
#1738422 Review #1738422 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • I always get connected
Cons
  • Not easy fix if phone number changes
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Securus Technologies - Phone call rates. Ha! Can't get a real person. Total bs. As much money as we pay.

1.0
Details
Nothing has happened because no one can contact yall! And no website? Someone is making billions and can't afford customer support? Horrible! Deplorable
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ID
#1732674 Review #1732674 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Cons
  • Cannot even reach anyone to talk to
Reason of review
Poor customer service

Securus Technologies - UNEDUCATED APP AND SYSTEM

1.0
Details
Securus Technologies - UNEDUCATED APP AND SYSTEM

Update by user Nov 19, 2019

THEY DONT GIVE A FLIP!

Original review posted by user Nov 19, 2019

Ruthless MF that take advantage of families and inmates for small money. The higher ups are to cheap to fix their system when it crashes and can’t afford to pay anyone to fix it for 2 weeks or longer. These *** should be imprisoned themselves for what they put families Through and the inmates. You cannot even utilize the app like it was programmed for in all states. Check back in 2025. It may work like it is supposed to then.
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ID
#1711959 Review #1711959 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • No pros
  • Scheduling an onsite visit
Cons
  • Misleading
  • Non-exisitant customer service
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution

Securus Technologies - Website down

1.0
Details
I can’t even open the website it’s dumb! And the app doesn’t work. I’ve been waiting a whole week to be approved for video but I still got nothing
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ID
#1711423 Review #1711423 is a subjective opinion of poster.
Location
Ventura, California
Service
Securus Technologies Phone Service