Securus Technologies - Several dropped calls, since they are so expensive per call, i wanted to look for the refund form to fill out and they have made it almost impossible to find the form easily.
As I stated in the above. It shouldn't be that hard to locate the refund form to print in order to get a credit for the many dropped calls I've been charged for.
It's ridiculous how they get away with an already hard and terrible situation to then continue make it hard on the loved ones that's trying to support their family member. The customer staff members aren't any help. They don't help with the problems that I have called in about.
Mutiple calls and being put on hold, and strill to get no help once you finally do speak to a live agent. It really sucks!
Product or Service Mentioned: Securus Technologies Inmate Phone Service.
Reason of review: Bad quality.
Monetary Loss: $20.
Preferred solution: Full refund.
I liked: Integrity.
I didn't like: Difficulty to find the form, Extremely bad customer service.