This company charges a lot of money for video or phone calls. The moment you need to get a live rep on the phone they give you a 1877-578-3658 for you to call which never gets you a live representative anyways.
I needed to get refunds as my calls never went through. After trying every possible way to get in touch with someone to even file a complaint I was advised by Keyona from the live chat that they don't have a complaints department phone number and that I would have to mail in my complaint.
Seriously? They are doing a deservice to people.
Product or Service Mentioned: Securus Technologies Customer Care.
Reason of review: Poor customer service.
I didn't like: Extremely bad customer service.