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They prices are too high, and if you don't pay your bill they will automatically revert your account to a prepaid account just to get more money out of you. It's not fair and the service sucks!!

I won't be going through Securus no more. Securus just wants to keep collecting money without providing reasonable rates. I don't agree with having to pay over 100 bucks for the bill and you have to continuously add Money to your account . We need another phone company besides Securus tech with reasonable rates and better customer service and experience.

Cant forget better knowledge.

Product or Service Mentioned: Securus Technologies Phone Service.

Monetary Loss: $300.

Location: Plano, Texas

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#750992

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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