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This is the third time I tried to video chat with my loved one and it didn't work at all. Do they refund your money? NO! They just credit your video chat account. I don't want to video chat anymore, it's painful and frustrating when you look forward to seeing your loved one and it doesn't work. Do they give a damn? NO!

What kind or racket is this anyway? They have a monopoly on prison phone systems. They are so expensive and steal your money when it doesn't work.

Someone should be investigating this *** poor useless company.

And yes, I checked my system and it is compatible with their requirements and my webcam works so the problem is on their end.

But if you want to talk to your loved one who is an inmate you just have no damn choice but to deal with a rotten company who wants to make a painful experience even more excruciating.

Reason of review: Bad quality.

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