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1.0

I scheduled a video visit with my son I sat waiting For him to log on while he was on the other end waiting for me to log on we didnt get our entire visit but according to you guys For him to log on while he was on the other end waiting for me to log on we didnt get our entire visit but according to you guys we had our whole visit we got none of it whatsoever when I called to complain she told me I had to download a form print it out and send it in I cant afford a computer let alone a printer so now she has to send me a form to mail in this visit cost me $10 for absolutely nothing I got no visit now I have to wait seven days for a form and send it in and wait even longer to get my money back this is completely messed up you guys need to do something about this so someone can take care of the issue online and not have to mail in a stupid form! You charge out the butt for everything the least you could do is make things Convenient

User's recommendation: Not good.

Location: Denver, Colorado

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